Gathering Personal Information
In order to comply with KYC and anti-money laundering regulations, Coinsave may request certain information from registered users, including your name, date of birth, address, photo identification, email address, phone number, or any other personally identifiable information. Furthermore, Coinsave may request such information to prevent fraud, and to protect Coinsave in any way that we deem reasonable.
You can review and edit your personal information at any time by logging in to your account and reviewing your account settings and verification profile.
Storage of Personal Information
All sensitive and private data collected by Coinsave is stored in an encrypted format. To achieve the highest levels of security and privacy, communication between your computer/device is secured using SSL.
We will protect your Information with appropriate safeguards and security measures. We have security standards to protect our systems and your Information against unauthorized access and use. The length of time we retain information varies depending on the product or service and the nature of the Information. This period may extend beyond the end of your relationship with us but only for so long as it is necessary for us to have sufficient Information to respond to any issue that may arise at a later date or for legal or regulatory purposes. When your Information is no longer needed for these purposes, we have procedures to destroy, delete, erase or convert it to an anonymous form.
Use of Personal Information
Coinsave may collect and use personal information for the following purposes:
- To protect our system from fraud
- To provide and improve customer service
- To comply with KYC regulations
- To contact users using any means that we deem necessary
- To process payments, including fundings, transfers and withdrawals
- To comply with any provincial or national law
- To carry out the regular business activities of Coinsave
- For creating, modifying, improving, enhancing, removing or fixing our Services and their performance
Disclosing Your Information: If Coinsave deems reasonable, your information may be shared with any division of Coinsave or its subsidiaries in order to provide the best possible user experience. We will not share your information with any government agency, unless required to do so by law.
Cookies: Our Site requires cookies in order to work properly when logged in. The cookies are small data files containing a session ID token but nothing else. You are free to decline our cookies if your browser or browser add-on permits, unless our cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our Site. When you visit our Site, certain non- personal information may be collected automatically. For example, our web server may collect the internet protocol address and the name of the Internet Service Provider associated with the computer from which you accessed the Site, the type and version of web browser and operating system that you are using, and the address of the website that you visited prior to our Site.
Emails: You may on several occasions receive emails to notify you of activity on your account. In particular, but not limitatively, emails might be sent for confirming your email address, change in your settings, withdrawal requests, fund clearances, unrecognized IPs, support ticket updates and trade executions. You may also opt-in to receive the Coinsave newsletter from time to time in your account settings.
Acceptance: By using this Site, you signify your acceptance of this Policy. If you do not agree any section of this Policy, you must stop using this Site. Your continued use of the Site following the posting of changes to this Policy will be deemed your acceptance of those changes.